1. The Metro's hours of operation are convenient for me *

2. The trains Operate at a convenient frequency for me *

3. The Metro network is convenient for me *

4. It is easy get in to and out of the stations (from the station entrance to the platform) *

5. It is easy to get on and off the train. *

6. It is easy to interchange within the metro system (change from one line to another). *

7. It is convenient to pay for my travel (tickets or passes). *

8. It is easy to find my way when traveling. *

9. It is easy to plan my metro journey. *

10. It is easy to get real-time service status information. *

11. If there is a disruption, I can easily get useful information about options to complete my journey. *

12. METRO service is reliable (usually on time and without delays). *

13. METRO staff on trains and stations are helpful and professional. *

14. It is easy to resolve questions, problems or complaints. *

15. Trains provide a clean and comfortable environment. *

16. There is enough space for me in trains. *

17. I feel safe at stations/platforms. *

18. I feel safe on the trains. *

19. Overall Satisfaction. Overall, how satisfied are you with Metro services? *

20. Please rate how likely you would recommend Metro services to a friend, colleague or family member (10 Very Likely, 0 Not Likely at All). *

21.1 Availability (train frequency, hours of operation, network location) *

1st

2nd

3rd

21.2 Accessibility (entering and alighting stations/trains) *

1st

2nd

3rd

21.3 Ease of use (exchanges, buying tickets/passes, finding directions) *

1st

2nd

3rd

21.4 Pre-travel information (availability and quality of maps, timetables, journey planner) *

1st

2nd

3rd

21.5 During-travel information (real-time information, options in case of delays) *

1st

2nd

3rd

21.6 Reliability (on time and without delays) *

1st

2nd

3rd

21.7 Customer service (helpful, responsive to your suggestions or complaints) *

1st

2nd

3rd

21.8 Comfort (comfortable travel and cleanliness) *

1st

2nd

3rd

21.9 Crowd (space in train) *

1st

2nd

3rd

21.10 Safety (feeling safe and protected) *

1st

2nd

3rd

22. What is your current age? *

23. What is your gender? *

Male

Female

Prefer not to disclose

Other

24. What is your most frequent purpose of travel when using our trains? *

Commuting to and from work

Other travel-related activities (such as commuting to and from meetings)

Education (travel to/from school/college/university) 25.3 Very often (once a month)

Leisure/social (such as meeting friends/relatives/entertainment, sports, tourism etc.)

Shopping and private business

Others

25. How often do you use our train? *

Very often (every day)

Often (at least 3 days per week)

Sometimes (at least 1 day per week)

Rarely (once a month)

Very rarely (less than once per month)

26. How often do you expect to travel by metro in the next 12 months? *

Very often (every day)

Often (at least 3 days per week)

Sometimes (at least 1 day per week)

Rarely (once a month)

Very rarely (less than once per month)

27. Which line do you use most often? *

Very often (every day)

Often (at least 3 days per week)

Sometimes (at least 1 day per week)

Rarely (once a month)

Very rarely (less than once per month)

28. If you have any additional comments, please write them here.